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HeartMob is a community working to help end online harassment.

We believe that the freedom of speech online doesn't mean anything if people are not free from abuse and harassment.
Receiving Support on HeartMob
Support Others on HeartMob
Frequently Asked Questions

Receiving Support on HeartMob

1. Sign up and verify
After signing up with your email address, you'll be asked to verify with an online identity. (This is to ensure our community is safe from potential trolls!) Meanwhile, visit our resources to find our guides and info on supportive organizations.
2. Submit your story
Capture the details and examples of the harassment on our secure and moderated platform. You can then create a help request with your choice of the types of support and allies you'd want for your situation.
3. Receive support
Once your request has been approved, our community of vetted supporters can start sending you messages of support and assisting you with documenting or reporting the harassment on the respective social media platforms.
Get started

On HeartMob, you can receive help in the form of supportive messages, reporting a specific profile or comment, and documenting harassment on social media.

Supportive Messages: You are not alone! And at Heartmob, we got your back. Our community of bystanders is here to send messages of support through your incident of online abuse.

Reporting: More reports on a comment or profile make it more likely that the social media platform will take action and remove the abusive content or suspend the user. This is a good reason why it is helpful to engage other people in this process.

Documentation: Documentation is key because it might be used as evidence if you want to pursue legal action or report to law enforcement (here is more information on documentation from our partners at PEN America). We know that this process can be overwhelming and you don't have to deal with this by yourself. You can ask people you know and/or the HeartMob community to help track the abuse, take screenshots, and save them in your documentation examples.

Support Others on HeartMob

1. Sign up and verify
After signing up with your email address, you'll be asked to verify with an online identity. (This is to ensure our community is safe from potential trolls!) Meanwhile, visit our resources to find our guides and info on supportive organizations.
2. Support others
After your account is approved, you can support people who have posted public help requests on HeartMob. All you need to do is check out the "Take Action" section of an individual's case and support them the way they want to be supported.
3. Become a Trusted HeartMobber
You can also become a Trusted HeartMobber to make an even greater impact by responding to HeartMobber-only help requests. Get invited by an existing Trusted HeartMobber, or provide your information for a background check.
Become a HeartMobber

We're fighting fire with water, and working step by step to assist people experiencing online abuse, educate communities, and stop harassment online.

Bystanders looking to provide support will receive public requests, along with actions of support chosen by the person requesting help. You can "have someone's back" and know that you're there to help them out in a time of need. Here are more tangible things you can do on Heartmob:

Sending supportive comments: Sending a supportive message is another great way to let someone who is hurting know they are not alone.

Helping to report: Reporting harassment on social media platforms or websites can help to take that content down faster. We have created these Online Safety Guides that break down how to report harassment on each platform.

Documenting: Documenting harassment can be triggering and exhausting experience for those that are going through it. You can help them by taking a screenshot on your computer, cell phone, or a similar electronic device and then writing down the specific date and time of the harassment and which platform you found it on (ex. Twitter, YouTube, etc.) Learn more about the importance of documentation here.

More FAQs

How is HeartMob moderated? What exactly is online harassment? Is HeartMob secure? Who can see my report? Do I really need to document my harassment? Isn't online harassment the price you pay for engaging with the internet?